Terms of Use — Clients

1. Purpose

These Terms of Use ("Terms") govern the use of the Shizu platform by clients. By making a booking, the client unconditionally accepts these Terms.

2. Available Services

Shizu offers home services in the following categories:

• Cleaning
• Plumbing
• Electrical
• Handyman
• Childcare
• Beauty at Home
• Garden & Pool
• AC & Appliances
• Senior Care
• Painting & Renovation

Service zones: Cocody, Bingerville, Marcory, Zone 4, Biétry, and surrounding communes of Abidjan.

3. Booking

Bookings are made online through the Shizu platform. The client receives confirmation by SMS or WhatsApp message within 2 hours of booking. Shizu reserves the right to decline or cancel a booking if no available provider matches the request.

4. Payment

• Tier 1 (under 15,000 FCFA): full payment on the day of the service, at completion.
• Tier 2 (between 15,000 and 50,000 FCFA): 30% deposit upon booking confirmation; balance paid at service completion.
• Tier 3 (over 50,000 FCFA): full payment before the service begins.

5. Cancellation Policy

• Cancellation more than 4 hours before the service: full refund of the deposit.
• Cancellation less than 4 hours before the service: 50% of the deposit is retained.
• Client no-show: the full deposit is retained.

6. Shizu Guarantees

What Shizu guarantees:

• All providers have been manually verified (identity and experience).
• Customer support is available 7 days a week.
• In the event of a proven issue with a provider, Shizu will intervene to find a resolution.

What Shizu does not guarantee:

• Immediate availability of a provider for urgent requests.
• Specific results affected by technical or structural constraints in the client's home.
• Liability for damage caused by force majeure or misuse declared by the client.

7. Disputes and Complaints

Any complaint must be submitted to Shizu within 24 hours of the service at contact@shizu.pro. Shizu commits to proposing a resolution within 72 hours of receiving the complaint.

Three types of resolution are available:

• Partial or full refund depending on circumstances.
• Rescheduling of the service with a different provider.
• Mediation between the client and the provider.

8. Expected Behavior

• Treat the provider with respect and courtesy.
• Be present or represented at the agreed time.
• Provide safe and adequate access to the service location.
• Do not ask the provider to perform illegal or dangerous work.

9. Data Protection

The client's personal data is processed in accordance with Shizu's Privacy Policy available at www.shizu.pro/privacy. It is used for booking management and service improvement.

10. Contact

For any questions regarding these Terms or a booking, contact us at contact@shizu.pro.